On haters: "If you never want to be criticized， for goodness' sake don't do anything new."

We have really everything in common with America nowadays, except, of course, language.

如果没有君主，人们各自可以自私自利。

On marketing: "In the old world， you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world， that inverts."

Sustainability isn't an option—it's the only path forward for any responsible business.

幸福不是现成品，它来自你自己的行动。

最困难的部分是放手，而不是参与。