Optimism is a strategy for making a better future. Because unless you believe that the future can be better, you are unlikely to step up and take responsibility for making it so.

Quality is the lifeline of an enterprise.

Give a man a fire and he's warm for a day, but set fire to him and he's warm for the rest of his life.

"The truth is, unless you let go, unless you forgive yourself, unless you forgive the situation, unless you realize that the situation is over, you cannot move forward."

创新不仅仅是关于新产品；而是重新思考整个客户体验。

The weight of evidence for an extraordinary claim must be proportioned to its strangeness.