Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

La vida es sueño, y los sueños, sueños son.

最重要的是要忠于自己和你所扮演的角色。

你生活的质量取决于你人际关系的质量。