Attention is the taking possession by the mind, in clear and vivid form, of one out of what seem several simultaneously possible objects or trains of thought.

In a rapidly changing market, the only constant is customer needs.

给我们赦免的，是忏悔而不是牧师。

实现长期成功的唯一方法是为客户、员工和社会创造真正的价值。

译文：心头治病必须要用治疗心病的药物，解开铃铛还是需要系铃铛的人。赏析：遇到任何问题，我们要探究根本原因，才能对症下药，收到事半功倍的效果。病急乱投医，只看表面现象，不去深究深层原因，做事只会功亏一篑。