Customer-centric innovation begins with listening beyond what is said to understanding what is meant.
Successful businesses are not accidental, but achieved through carefully designed strategies.
Generations to come will scarcely believe that such a one as this walked the earth in flesh and blood.
The human mind is designed to seek out and find evidence that confirms what it already believes.
"The silence between words is as important as the words themselves; it is where the unsaid resides."
