The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

让人们相信谎言的一个可靠方法是频繁重复，因为熟悉感不容易与真相区分开来。

Mathematics is not just about numbers, equations, computations, or algorithms: it is about understanding.

The future of coal is not about the past; it's about innovation and sustainability.

客户的需求在不断变化，银行的服务模式也必须与时俱进。