The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

数据驱动的决策带来更智能、更高效的运营。

历史不仅仅是事实——它是人类的心跳。

"Sometimes, the best way to solve a problem is to avoid it altogether."

处于困境中的人往往只关注自己的问题，而解决问题的途径通常在于你如何解决别人的问题。

Writing is a way of being, a way of existing in the world.

A moral being is one who is capable of reflecting on his past actions and their motives.

I am a bad feminist, but I am a feminist.

"The power of fiction lies in its ability to make us feel less alone."