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"Experience is simply the name we give our mistakes."
The past is a foreign country; they do things differently there.
当[竞争者]在早晨洗澡的时候,他们在想如何超过他们的一个主要竞争对手。我们在早晨洗澡的时候,我们在想如何让我们的客户更满意。实际上,我们想如何发明一些新的东西,我已经看到这个模式在我们的所有业务中重复出现。
唯独在这些孤独和沉思默想的时刻,我才是真正的我,才是和我的天性相符的我,我才既无忧烦又无羁束。
Survival is not about being fearless. It’s about facing your fears and moving forward.
We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient.