"I write for kids because I was a kid who needed books."

Don't let fear stop you from pursuing your dreams.

A man of genius makes no mistakes. His errors are volitional and are the portals of discovery.

I am always glad to think that my education was, for the most part, informal, and had its roots in the real world.

一个组织的客户服务质量决定了其客户忠诚度的质量。