The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

最佳投资机会往往出现在他人恐惧时

当目标是取得有意义的进展时，合作胜过竞争。

I’ve learned that sometimes you have to be a little bit brave.

Every decision we make today about ocean resources will echo for decades in marine ecosystems.

科学是现实的诗歌。