The customer's voice is the most important sound in any business.

When you meet with opposition, even if it should be from your husband or your children, endeavor to overcome it by argument and not by authority, for a victory dependent upon authority is unreal and illusory.

Leadership is about making others better as a result of your presence and making sure that impact lasts in your absence.

科学是我们解开生命之谜的工具。