In the old world， you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world， that inverts.
旧世界里，时间30％用来创建伟大服务，70％用来为它吆喝。新世界里，比例正好倒过来。
文学是一种谎言，但它总是引导我们走向真相。
The truth is, we are all capable of terrible things. But we are also capable of great kindness.
【译文】忍下一时的怨气，可以免除长久的忧患。遇到不利的情况学学乌龟，该缩头的时候就要把头缩回去。