"The act of reading is an act of empathy."

最让我不快的一件事是，有一天当我走过银行时，看到一则广告试图说服人们将自己的房子作二次抵押去贷款去旅游。这已经近乎邪恶。

必须将创造过程视为正常人群在自我实现过程中的表达方式。

如果你不能安全地开采它，你根本不应该开采它。

The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.

最好的创新方式是从客户开始。