True innovation starts with understanding the job the customer needs to get done.

常看修养品德胜过我的人，则惭愧耻辱油然而生；常看物质享受不如我的人，则埋怨情绪自然消失。

对感受者来说，生活是悲剧；对思考者来说，生活是喜剧。

The quality of an organization is determined by the quality of its systems.

A real decision is measured by the fact that you’ve taken a new action. If there’s no action, you haven’t truly decided.