倾听公司里的每一个人,并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
Happiness is a state of mind, not a set of circumstances.
The United States, in their expansive capacity, are capable of containing within their limits the whole population of the earth.
The only thing that makes life possible is permanent, intolerable uncertainty; not knowing what comes next.