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In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
顾客永远是对的,即使他们是错的。
If you're trying to create a company, it's like baking a cake. You have to have all the ingredients in the right proportion.
领导力是关于服务他人,而不是命令他们。
时间是最好的老师,但遗憾的是,它杀死了所有的学生。
生命短暂,珍惜当下。