客户满意度应该是每个商业决策背后的驱动力。

我们今天做的每一个决定都塑造着我们留下的世界。

You can fool all the people some of the time, some of the people all the time, but you cannot fool all the people all the time.

You must take personal responsibility. You cannot change the circumstances, the seasons, or the wind, but you can change yourself.

真正衡量领导者的标准是他们如何赋能他人取得成功。