The challenge of leadership is to be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant; have humor, but without folly.
The best way to untangle a knotty tangle is not to “untie” the knots, but to keep pulling the loops apart wider and wider. Just make the mess as big, loose and open as possible. As you open up the knots they will unravel themselves. Works on cords, strings, hoses, yarns, or electronic cables.