一个组织的客户服务质量决定了其客户忠诚度的质量。
过去总是紧张的,而未来是完美的。
Freedom is a heavy load, a great and strange burden for the spirit to undertake.
We're flooding people with information. We need to feed it through a processor. A human must turn information into intelligence or knowledge. We've tended to forget that no computer will ever ask a new question.
"We travel not to escape life, but for life not to escape us."