The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

The greatest gift you can give someone is your time and attention.

"Writing is a way of making sense of the world."

Don't be afraid to stand alone for what you believe in.

未来属于那些能够看到连接经济学、社会和政策的无形线索的人。