In a way, if you like, at one end of the spectrum of sympathy, you've got the tabloid newspaper. At the other end of the spectrum, you've got tragedy and tragic art. And I suppose I'm arguing that we should learn a little bit about what's happening in tragic art. It would be insane to call Hamlet a loser. He is not a loser, though he has lost. And I think that is the message of tragedy to us, and why it's so very, very important, I think.

你最不满意的客户是你最大的学习来源。

质量永远不应妥协，因为它是我们与客户之间信任的基础。

看见就是忘记所见之物的名字。