The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.

一个人评判得越多，爱得就越少。

Technology can help us monitor forests, but it's human commitment that will save them.

在中国市场，你必须第一个规模化，第二名就是第一个失败者。

If you want to be successful, you have to be willing to make sacrifices.