Customer-centric innovation begins with listening beyond what is said to understanding what is meant.

"The most dangerous stories are those that are true."

如果你一直重读上一章，就无法开始人生的新篇章。

客户满意度应该是每个商业决策背后的驱动力。

"The greatest glory in living lies not in never falling, but in rising every time we fall."

写作是面对世界混乱的一种方式。