The key to good design is understanding forces.

A company can outperform rivals only if it can establish a difference that it can preserve.

The idea that we will make a society where literally everybody is graded, the good at the top, bad at the bottom, exactly done as it should be, is impossible. There are simply too many random factors: accidents, accidents of birth, accidents of things dropping on people's heads, illnesses, etc. We will never get to grade them, never get to grade people as they should.

The best way to live is to love unconditionally.

医疗保健领域的领导力意味着为了更健康的明天而做出艰难的决定。