The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

Collaboration across borders is key to solving global health challenges.

生活的艺术不在于消除烦恼，而在于与烦恼共成长。

CRISPR提出的伦理问题不是障碍，而是必要的对话。

I'm not superstitious, but I am a little stitious.