The first step in quality improvement is to understand what the customer really wants.
释义:杜绝不良嗜好,禁止过度欲望,从而摆脱牵累;抑制错误行为,减少邪恶之事,从而消除过错;减少饮酒,远离美色,从而保持自身清白。这是对修身养性、克制欲望的教导。 
贫穷不仅仅是缺钱;它是关于拥有的太少以至于你甚至无法做出正确的决定。