When we think we have been understood, we feel we can control the world around us.
The past is a place of reference, not a place of residence.
权力的关键在于能够判断谁最适合为你服务,然后赢得他们的支持。
超越顾客的期望。如果你这样做,他们会一次又一次地回来。给他们想要的——再多一点。
音乐是人类的通用语言。
Sustainability isn't a trend—it's a responsibility we owe to future generations.