最危险的毒药是成就感，解药是每晚思考明天如何做得更好。

In business, you're either growing or you're dying.

客户满意度应该始终是每个决策的核心。

The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand.

希望存在于任何黑暗中。

成功不是幸福的关键。幸福才是成功的关键。如果你热爱你所做的事情，你就会成功。

银行要平衡好规模、效益和质量的关系。