Ah, make the most of what we yet may spend, Before we too into the Dust descend; Dust into Dust, and under Dust to lie, Sans Wine, sans Song, sans Singer, and—sans End!
客户满意度毫无价值，客户忠诚度才是无价的。
如果你不倾听客户的声音，你就已经落后了。
"The best stories are the ones that make you feel something deeply."
The universe is not hostile, nor yet is it friendly. It is simply indifferent.