Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

Psychology must look at the utility of consciousness.

Poetry is the echo of the invisible in the visible.

If you want to make a human being into a monster, deny them, at the cultural level, any reflection of themselves.