It’s a lie to think you’re not good enough. It’s a lie to think you’re not worth anything.
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.
All human beings have three lives: public, private, and secret.
我不是榜样，但如果这能让你晚上睡得更好，随便你怎么称呼我。
Truth is like a blanket that always leaves your feet cold. You push it, stretch it, it'll never be enough. You kick at it, beat it, it'll never cover any of us. From the moment we enter crying to the moment we leave dying, it will just cover your face as you wail and cry and scream。
Leadership is not about being in charge. It's about taking care of those in your charge.