管理的核心任务是安排组织条件和运作方法，使人们通过将自身努力导向组织目标，从而最好地实现个人目标。

撒谎的麻烦在于你必须记住一切。

Customer satisfaction begins with understanding their unspoken needs and exceeding their expectations.

We are all trapped in the web of language, but it is also our only means of escape.

诗人是一个能在最丑陋的事物中找到美的人。