客户的需求是我们前进的方向，客户的满意是我们追求的目标。

Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

小说应该既是一面镜子，也是一扇窗户。

Pain is temporary. It may last a minute, or an hour, or a day, or a year, but eventually it will subside and something else will take its place. If I quit, however, it lasts forever.

我在土地上长大，我知道饥饿是什么。

种一棵树最好的时间是20年前，其次是现在。

我追求的是消除自我，与宇宙合而为一。

Intelligence emerges from the interaction of simple processes.