The most dangerous thing is to become complacent with past success.
"We see our customers as invited guests to a party, and we are the hosts."
The only way to deal with an unfree world is to become so absolutely free that your very existence is an act of rebellion.
The best stories are those that resonate with our own hidden thoughts.
过去不是一个地方，而是一种状态。
To be human is to be in constant negotiation with chaos.
客户的需求是我们前进的方向，客户的满意是我们追求的目标。
心理学的方法必须严格经验化。