Customer satisfaction should always be at the heart of every decision.
心理学必须植根于生物学
你拥有的最强大的领导力工具就是你自己的榜样。
生产力反而经常分散我们的注意力。不要试图寻找更快完成任务的方法,而是把精力放在你根本不想停下来的任务上。
Hope can be a powerful force. Maybe there's no actual magic in it, but when you know what you hope for most and hold it like a light within you, you can make things happen, almost like magic.