When I have been listened to and when I have been heard, I am able to re-perceive my world in a new way and go on. It is astonishing how elements that seem insoluble become soluble when someone listens.

With a library you are free, not confined by temporary political climates. It is the most democratic of institutions because no one - but no one at all - can tell you what to read and when and how.

你最不满意的客户是你最大的学习来源。

Investing in people is the best investment a company can make.

你必须成为你希望在世界上看到的改变。