Adaptability is the new competitive advantage in global mining.

通过观察你的敌人恐吓你的手段，你可以发现他们最害怕什么。

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

领导力在于让他人因为你的存在而变得更好，并确保这种影响在你不在时依然持续。

"The best way to make a child laugh is to treat them like an adult."

假装对你好，其实很容易。