从长远来看,客户满意度是唯一重要的货币。
Happiness is not the belief that we don't need to change; it is the realization that we can.
Let me explain. I think it would be very unusual for anyone here, or anyone watching, to be envious of the Queen of England. Even though she is much richer than any of you are, and she's got a very large house, the reason why we don't envy her is because she's too weird.