The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
The best and most beautiful things in the world cannot be seen or even touched - they must be felt with the heart.
解释:只要心胸坦荡,不必顾虑没有施展抱负的地方。
In the end, all we have are stories, and the hope that they might mean something to someone.