The brain is still forming in our 20s, which means it's more open to change.

Wise Man:One who sees the storm coming before the clouds appear.

When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.

I think it's very important to have a feedback loop, where you're constantly thinking about what you've done and how you could be doing it better.