Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

The soul of a place is often hidden in its silence.

"Life is not about waiting for the storm to pass, but learning to dance in the rain."

世界是一个舞台，但演员选得很糟糕。

I don’t count my sit-ups, I only start counting when it starts hurting.