The first step in quality improvement is to understand what the customer really wants.
一个国家制度的质量是其长期经济表现的最重要决定因素。
你认为你的痛苦和心碎在世界历史上前所未有,但后来你阅读了。
The most dangerous thought you can have as a creative person is to think that you know what you're doing.