A 1% drop in user experience becomes a 100% disaster at scale.

"Writing is a way of making sense of the world, of finding patterns in the chaos."

Looking back at the 21-year-old that I was at graduation, is a slightly uncomfortable experience for the 42-year-old that she has become. Half my lifetime ago, I was striking an uneasy balance between the ambition I had for myself, and what those closest to me expected of me.

"A person is, among all else, a material thing, easily torn and not easily mended."