客户满意度始于理解他们未说出口的需求并超越他们的期望。

The greatest enemy you will ever face is your own human nature—your impatience, your fear, your need for validation.

I never looked at the consequences of missing a big shot... when you think about the consequences you always think of a negative result.

记忆是一种成就，甚至是一种更新。

最好带着某种激情的全部荣耀勇敢地进入另一个世界，而不是随着年龄的增长凄凉地褪色和枯萎。