Customer satisfaction begins with understanding their unspoken needs and exceeding their expectations.
客户满意度始于理解他们未说出口的需求并超越他们的期望。
出自《论语·为政》,王博在讲解儒家思想时引用并阐释。
"The biographer's task is to illuminate, not to judge."
Nothing has really happened until it has been recorded.
破碎的东西有时比完整的东西更有意义。
Technological leadership is the foundation of petrochemical enterprises, and we must continuously increase R&D investment.