Consumer preferences evolve rapidly, and staying ahead means listening more than we speak.
消费者偏好变化迅速，保持领先意味着多倾听少说话。
逝者从未真正离去，他们活在我们讲述的故事里。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge.
The novel is the most complete lie that tells the deepest truths.