如果你不倾听客户的声音，你就已经落后了。
If you're not listening to your customers, you're already falling behind.
The only way to deal with an unfree world is to become so absolutely free that your very existence is an act of rebellion.
"Reading is a form of prayer, a guided meditation that briefly makes us believe we're someone else."
阅读是一种祈祷形式，一种引导冥想，让我们短暂地相信自己变成了另一个人。
"Memory is a fragile thing—easily distorted, easily lost."
位卑者不怕攀登高山，贫困者勿需点缀虚幻的光环，朝圣者心中自有上帝，引导一路向前。
爱所有人，信任少许人，误伤任何人。