顾客的信任难获得易失去;永远不要视为理所当然。
Customer trust is hard to earn and easy to lose; never take it for granted.
当我走出囚室、迈过通往自由的监狱大门时,我已经清楚,自己若不能把悲痛与怨恨留在身后,那么我其实仍在狱中。
The only limit to our realization of tomorrow is our doubts of today.