真正的创新始于理解客户需要完成的任务。
True innovation starts with understanding the job the customer needs to get done.
"We are all prisoners of our own choices, but we are also the architects of our own freedom."
The most successful leaders are those who recognize that leadership is not about them, but about the people they serve.
全球化帮助数亿人达到了更高的生活水平，超出了他们或大多数经济学家的想象。但对数百万人来说，全球化并未奏效。许多人实际上变得更糟，因为他们看到自己的工作被摧毁，生活变得更加不安全。
形式化方法不是银弹，但它们是追求可靠系统的重要工具。