The market is always changing, but the constant is a deep understanding of customer needs.
市场永远在变,唯一不变的是对客户需求的深刻理解。
Small changes in the environment can have big effects on behavior.
经济史告诉我们,改变是可能的,但很少是容易的。
When you lead, your real job is to create more leaders, not more followers.